Privacy Policy

• Personal Identity & Contact Information: Name, phone number, alternate contact details, billing email address, and designation (for corporate accounts).
• Premises & Property Details: Complete service address, property type (Residential Flat, Villa, Restaurant, Corporate Office, Warehouse, Food Facility), square footage, and area-specific pest vulnerability zones.
• Inspection & Treatment Records: On-site audit findings, chemical dosage logs, treatment manifests, technician signatures, and digital barcode QR verification tokens.
• Financial & Transaction Details: Invoice numbers, payment transaction IDs, billing history, and GST identification numbers. We do not store credit/debit card numbers on our servers.

• To schedule, dispatch, and execute certified Integrated Pest Management (IPM) operations with licensed technicians.
• To generate and manage dynamic digital verification certificates and QR code plaque validation systems.
• To send routine service reminders, warranty re-treatment scheduling notifications, and regulatory FSSAI audit documentation.
• To respond promptly to customer support requests, service feedback, and emergency infestation inquiries.

• When you submit photos or videos for pest assessment or warranty complaint re-treatment, our systems inspect visual evidence solely for treatment planning.
• Embedded metadata (such as timestamps and geotags) may be referenced strictly to confirm premise service eligibility and timeline compliance.
• All client media is stored in encrypted private cloud repositories accessible only to authorized quality supervisors and technicians.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured using 256-bit SSL encryption.
• Role-Based Access Control (RBAC): Technicians and administrative personnel access only the data necessary to perform their assigned service tasks.
• Database Firewalls & Backups: Automated daily backups and enterprise intrusion detection protect our customer database from unauthorized tampering.

• Regulatory & Statutory Compliance: We may share treatment manifests and chemical batch numbers if legally required by Government pesticide authorities, NIPHM, or FSSAI safety auditors.
• Authorized Service Partners: Verified payment gateway partners (Razorpay, UPI gateways) receive strictly necessary transaction tokens for payment processing.

• We utilize essential session cookies to enable user navigation, language selection (English, Hindi, Marathi), and quote request form security.
• Anonymized web performance telemetry helps us analyze website speed, mobile responsiveness, and page engagement. You may disable cookies in your browser preferences at any time.

• Right to Access: You may request a complete digital summary of all pest treatments, invoices, and service records linked to your premises.
• Right to Rectification: You may update outdated phone numbers, email addresses, or premise ownership details via customer support.
• Right to Erasure: Upon expiration of active warranty contracts, you may request deletion of non-statutory personal data.

• Customer contact details and premise history are retained throughout active Annual Maintenance Contracts (AMCs) and renewable warranty periods.
• Financial tax invoices and statutory chemical logs are archived for the mandatory duration mandated under Indian tax and commercial licensing legislation.

For privacy inquiries, data rectification requests, or grievance redressal, please contact our designated Data Protection Officer: